Terms & Conditions

1. Definitions

"GarnishPOS", "we", "us", or "our" refers to Streamline Solutions, the provider of the GarnishPOS software platform. "You" or "Customer" refers to the business or individual who has signed up to use the service. "Service" means the GarnishPOS software, including all features, updates, and add-ons.

2. Acceptance of Terms

By creating an account, clicking "Start Free Trial", or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, you must not use the Service.

3. Free Trial

New customers are entitled to a 30-day free trial of the full GarnishPOS platform. No payment is required during the trial period. At the end of the trial, continued use of the Service requires a paid subscription. We reserve the right to limit or discontinue trials at our discretion.

4. Subscription & Payment

• The standard subscription fee is £9.99 per month per venue.
• Invoices are issued monthly via Square and are payable within 14 days of issue.
• Failure to pay may result in suspension or termination of your account.
• Prices may be updated with 30 days' written notice to your registered email address.
• Add-ons (e.g. Loyalty, Online Ordering, Multi-Location) are charged in addition to the base subscription and are clearly labelled within the platform.

5. Cancellation & Refunds

You may cancel your subscription at any time by contacting us at support@streamlinesolutions.co.uk. Upon cancellation:

• Access continues until the end of the current billing period.
• We do not offer partial refunds for unused periods.
• Your data will be available for export for 30 days after cancellation, after which it may be permanently deleted.

6. Acceptable Use

You agree to use the Service only for lawful business purposes and in accordance with these Terms. You must not:

• Use the Service to process fraudulent transactions or engage in illegal activity.
• Attempt to reverse-engineer, copy, or resell the software.
• Share your account credentials with third parties outside your organisation.
• Deliberately disrupt or overload our servers or infrastructure.

7. Data & Privacy

You retain full ownership of all business data you enter into GarnishPOS. We process your data in accordance with our Privacy Policy. We will never sell your data to third parties. We may use anonymised, aggregated data to improve the Service.

8. Uptime & Service Availability

We aim to maintain 99.5% uptime but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance where possible. We are not liable for losses caused by downtime, outages, or data loss resulting from circumstances beyond our reasonable control.

9. Hardware

Hardware sold via GarnishPOS (printers, cash drawers, etc.) is subject to separate hardware terms at the point of purchase. Hardware is sold as-is with manufacturer warranties where applicable. We do not accept returns on hardware unless it arrives faulty. Faulty items must be reported within 14 days of delivery.

10. Intellectual Property

All software, design, content, and branding within GarnishPOS remains the intellectual property of Streamline Solutions. You are granted a limited, non-exclusive, non-transferable licence to use the Service for your business purposes only.

11. Limitation of Liability

To the maximum extent permitted by law, Streamline Solutions shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability to you in any 12-month period shall not exceed the total fees paid by you in that period.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before significant changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

Streamline Solutions
Email: support@streamlinesolutions.co.uk